Q: Which areas do you take patients from?

A: We currently take patients from the following areas:

Chislehampton
Cuddesdon
Denton
Forest Hill
Garsington
Great Haseley
Great Milton
Holton
Horspath
Little Haseley
Little Milton
Great Milton
Milton Common
Stadhampton
Stanton St John
Tiddington
Waterperry
Waterstock
Wheatley
Worminghall

Sandhills

To register with the practice, please come along to the surgery with identification,, where you will can complete the appropriate forms, given to you by reception.

You will immediately be registered with the Practice, but it may take a few weeks to receive your full medical records.

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Q: How do I register with the practice?

A: To register with the practice, please come along to the surgery.  You will to provided identification and complete the appropriate forms, given to you by reception. You will immediately be registered with the Practice, but it may take a few weeks to receive your full medical records. You will also be offered a NEW PATIENT REGISTRATION CHECK. These take place on a Wednesday morning and an appointment can be made via reception.

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Q: I'm under 18 can I see a doctor or nurse on my own?

A: You can! We would be pleased to discuss any worries you have about any aspect of your health, in complete confidence. Fitness, General health, sexuality, contraception, emergency contraception, smoking, drugs, STI, Diet, Relationships. Appointments can be made via reception.

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Q: I am carer for a member of my family can you help me?

A: Yes. If you are caring for a member of your family because they are elderly or have physical or emotional needs then please let us know. We can give you information on the centres and agencies that are there to help you. We can also provide with details about local and national services.

If you need information on benefits please contact:

South and Vale Carers Centre
5 Lydalls Road
Didcot
Oxon
OX11 7HX

Telephone: 01235 510212
Email: carers@svcc.fsnet.co.uk

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Q: Are medical students present during consultations?

A: We are an Oxford University teaching practice for medical students. This means that, on occasions, a student will be sitting in during consultations. You will be notified of this and if you have any objections it is your privilege to ask that the student be absent during your consultation. However, these are our doctors of the future and work to the confidential code of practice observed by our practice; they need our help to obtain practical skills.

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Q: Do you issue medical cards?

A: Medical Cards are no longer issued routinely by the Thames Valley Primary Care Agency when you register with any GP practice. If you still wish to have a medical card then you must apply in writing to:

Medical Cards,
Thames Valley Primary Care Agency,
7 - 9 Cremyll Road,
Reading,
RG1 8NQ

A Medical Card will be sent to you within three weeks.

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Q: I have moved/changed my telephone number do I need to inform the surgery?

A: Yes. Remember to keep us informed if you move house, change your name or telephone number. This will ensure that our records are kept up to date and assures us that you are still living in our practice area.

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How do I obtain a sickness certificate?

A: For the first six days of illness, including Saturday, you can self-certify (Form SC1 which is available from reception). If you are ill for more than seven days you will need a certificate (Med 3) signed by a doctor.

If your employers insist on a sick note during the first week of illness this will be in the form of a private note, for which there will be a charge.

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Do you offer private services?

A: Yes. We are able to offer non-NHS services to patients, which include:

- Private Sick note

- HGV/Adoption/Pre-employment medicals

- Insurance medicals

- Travel vaccinations. The surgery is a registered Yellow Fever Centre.

- 'To whom it may concern ' letters

However, a charge will be made for these services. Please enquire at reception for details.

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Q: I have difficulty getting to the surgery/hospital do you provide transport services?

A: Yes. There are a number of transport services available to patients in the practice area. These services are for patients who have difficulty, arranging their own transport to the hospital or doctors surgery.

These transport services are:

- Ambulance Transport:

This service is provided by the Oxford Ambulance Service. They provide return transport to all Oxford Radcliffe hospitals ONLY.

This service is for patient's who fall into the following categories:

- Patient's who require continious oxygen

- Patients who are unable to stand or walk more than a few steps and who cannot use public transport

- Patients who have a disability or a genuine reason why they are unable to travel by public or private transport

To check if you are entitled to this service or for more information please contact:

The Transport Co-ordination team on 0845 330 8888 or

The Patient Advice and Liason Office (PALS) on 01865 221473

If you have been turned down for non-emergency ambulance transport and are unhappy with the decision you can write to:

Elective Access Manager,

Oxford Radcliffe Hospital,

Headington,

Oxford

OX3 9DU

- Wheatley Care:

This service is available to Wheatley patients. They provide transport to the surgery and the hospital. This is a voluntary service, so in order for it to continue, as small donation would be greatly received.

Please contact Mrs Fitzpatrick direct on telephone 01865 872974

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Q: How do I get hold of my test results?

A: Your doctor should give you details of how to obtain your results once they are back. Receptionists CANNOT give out results. If there are any problems / abnormalities with your results your doctor will contact you or suggest you make another appointment. Time taken for us to receive results is normally:

- X-ray / Ultrasound - 10-14 days

- Urine / Stool / Swabs - 3-7 days

- Routine Bloods - 3-5 days

- Cervical smears - 5-8 weeks (you will always be sent a letter informing you of the result and when your next smear is due)

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