Q: Which areas do you take patients from?
Q: How do I register with the practice?
Q: I'm under 18 can I see a doctor or nurse on my own?
Q: I am carer for a member of my family can you help me?
Q: Are medical students present during consultations?
Q: Do you issue medical cards?
Q: I have moved/changed my telephone number do I need to inform the surgery?
Q: How do I obtain a sickness certificate?
Q: Do you offer private services?
Q: I have difficulty getting to the surgery/hospital do you provide transport services?
Q: How do I get hold of my test results?
Q: What should you do if I want on the spot help when using the health service?
Q: Which areas do you take patients from?
A: We currently take patients from the following areas:
Chislehampton
Cuddesdon
Denton
Forest Hill
Garsington
Great Haseley
Great Milton
Holton
Horspath
Little Haseley
Little Milton
Great Milton
Milton Common
Stadhampton
Stanton St John
Tiddington
Waterperry
Waterstock
Wheatley
Worminghall
Sandhills
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Q: How do I register with
the practice?
A: To register with the practice, please come along to the surgery. You will need to provide identification and complete the appropriate forms, given to you by reception. You will immediately be registered with the Practice, but it may take a few weeks to receive your full medical records.
Alternatively you may print off the online versions of the registration form and medical questionnaire (see links below), fill them out and bring them and identification with you on your first visit to the practice. Identification documents can be a European Union (including British) passport, UK Drivers Licence and a Utility bill or Telephone (Not Mobile) Bill to confirm your address. Foreign Nationals will have to prove they are ordinarily resident in the UK - and not just visiting.
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Q: I'm under 18 can I see
a doctor or nurse on my own?
A: You can! We would be pleased to discuss
any worries you have about any aspect of your health, in complete confidence.
Fitness, General health, sexuality, contraception, emergency contraception,
smoking, drugs, STI, Diet, Relationships. Appointments can be made via
reception.
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Q: I am carer for a member
of my family can you help me?
A: Yes. If you are caring for a member
of your family because they are elderly or have physical or emotional
needs then please let us know. We can give you information on the centres
and agencies that are there to help you. We can also provide with details
about local and national services.
If you need information on benefits please
contact:
South and Vale Carers Centre
5 Lydalls Road
Didcot
Oxon
OX11 7HX
Telephone: 01235 510212
Email: carers@svcc.fsnet.co.uk
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Q: Are medical students present
during consultations?
A: We are an Oxford University teaching
practice for medical students. This means that, on occasions, a student
will be sitting in during consultations. You will be notified of this
and if you have any objections it is your privilege to ask that the
student be absent during your consultation. However, these are our doctors
of the future and work to the confidential code of practice observed
by our practice; they need our help to obtain practical skills.
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Q: Do you issue medical cards?
A: Medical Cards are no longer issued
routinely by the Thames Valley Primary Care Agency when you register
with any GP practice. If you still wish to have a medical card then
you must apply in writing to:
Medical Cards,
Thames Valley Primary Care Agency,
7 - 9 Cremyll Road,
Reading,
RG1 8NQ
A Medical Card will be sent to you within three weeks.
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Q: I have moved/changed my
telephone number do I need to inform the surgery?
A: Yes. Remember to keep us informed
if you move house, change your name or telephone number. This will ensure
that our records are kept up to date and assures us that you are still
living in our practice area.
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How do I obtain a sickness
certificate?
A: For the first six days of illness,
including Saturday, you can self-certify (Form SC1 which is available
from reception). If you are ill for more than seven days you will need
a certificate (Med 3) signed by a doctor.
If your employers insist on a sick note during the first week of illness
this will be in the form of a private note, for which there will be
a charge.
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Do you offer private services?
A: Yes. We are able to offer non-NHS
services to patients, which include:
- Private Sick note
- HGV/Adoption/Pre-employment medicals
- Insurance medicals
- Travel vaccinations. The surgery is a registered Yellow Fever Centre.
- 'To whom it may concern ' letters
However, a charge will be made for these services. Please enquire at
reception for details.
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Q: I have difficulty getting
to the surgery/hospital do you provide transport services?
A: Yes. There are a number of transport
services available to patients in the practice area. These services
are for patients who have difficulty, arranging their own transport
to the hospital or doctors surgery.
These transport services are:
- Ambulance Transport:
This service is provided by the Oxford Ambulance Service. They provide return transport to all Oxford Radcliffe hospitals ONLY.
This service is for patient's who fall into the following categories:
- Patient's who require continious oxygen
- Patients who are unable to stand or walk more than a few steps and who cannot use public transport
- Patients who have a disability or a genuine reason why they are unable to travel by public or private transport
To check if you are entitled to this service or for more information please contact:
The Transport Co-ordination team on 0845 330 8888 or
The Patient Advice and Liason Office (PALS) on 01865 221473
If you have been turned down for non-emergency ambulance transport and are unhappy with the decision you can write to:
Elective Access Manager,
Oxford Radcliffe Hospital,
Headington,
Oxford
OX3 9DU
- Wheatley Care:
This service is available to Wheatley patients. They provide transport
to the surgery and the hospital. This is a voluntary service, so in
order for it to continue, as small donation would be greatly received.
Please contact Mrs Fitzpatrick direct on telephone 01865 872974
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Q: How do I get hold of my
test results?
A: Your doctor should give you details
of how to obtain your results once they are back. Receptionists CANNOT
give out results. If there are any problems / abnormalities with your
results your doctor will contact you or suggest you make another appointment.
Time taken for us to receive results is normally:
- X-ray / Ultrasound - 10-14 days
- Urine / Stool / Swabs - 3-7 days
- Routine Bloods - 3-5 days
- Cervical smears - 5-8 weeks (you will always
be sent a letter informing you of the result and when your next smear
is due)
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Q: What should I do if I want on the spot help when using the Health Service?
PALS (Patient Advice and Liaison Service)
The NHS employs over a million staff in thousands of locations. It is a large and complex organisation providing a broad range of services. It is not surprising that sometimes you or a loved one may feel bewildered or concerned when using the NHS. And this can be at times when you are feeling at your most vulnerable and anxious.
So, what should you do if you want on the spot help when using the health service? The NHS expects all members of staff to listen and respond to you to the best of their ability. But sometimes, you may wish to talk to someone employed especially to help you. The Patient Advice and Liaison Service, known as PALS, has been introduced to ensure that the NHS listens to patients, their relatives, carers and friends, and answers their questions and resolves their concerns as quickly as possible.
PALS also helps the NHS to improve services by listening to what matters to patients and their loved ones and making changes, when appropriate.
What does PALS do?
In particular, PALS will:
- Provide you with information about the NHS and help you with any other health-related enquiry
- Help resolve concerns or problems when you are using the NHS
- Provide information about the NHS complaints procedure and how to get independent help if you decide you may want to make a complaint
- Provide you with information and help introduce you to agencies and support groups outside the NHS
- Inform you about how you can get more involved in your own healthcare and the NHS locally
- Improve the NHS by listening to your concerns, suggestions and experiences and ensuring that people who design and manage services are aware of the issues you raise
- Provide an early warning system for NHS Trusts and monitoring bodies by identifying problems or gaps in services and reporting them.
Find out more
If you would like more information about PALS, the functions it is intended to provide and the standards it should strive to achieve , follow this link.