Before you begin to use our online booking facility, we would appreciate it if you could read the following guidance regarding the booking of appointments over the Internet.
Reasons for Appointment
We would ask that you enter a reason for your appointment in the box provided when booking an appointment this gives us the opportunity to ensure that it is appropriate for you to see the doctor rather than a nurse. Please be assured that all details entered are secure and cannot be intercepted. Our practice has a strict confidentiality policy.
Missed Appointments
Please let us know if you will be unable to attend an appointment that you have booked online. Either contact us by telephone to cancel it or cancel it online. This will allow us to offer the appointment to another patient.
We realise that there are valid reasons for not attending however we will be monitoring such occurrences on a regular basis.
If you miss an appointment more than 3 times in one year we will remove your facility to use our online booking system, however you will still be able to book appointments with our receptionists.
Nurse Appointments
Due to the nature of nurses’ appointments we are unable to offer them online. Please contact the surgery in the usual way.
Routine Doctor Appointments
Please ensure that you book the appointments appropriately. If you are unsure as to whether it is appropriate for you to see a nurse or a doctor please contact us by telephone. Appointments should be booked with your usual doctor, if you are unsure who this is contact the surgery. Please DO NOT book double appointments online.
*Urgent appointment should be booked in the usual way by contacting the surgery*
Typical Doctor Appointments |
Typical Nurse Appointments |
Suspected illness |
Smears |
Illness |
Immunisations/travel advice |
Follow ups to previous consultations |
Pill Checks |
Medication Reviews (must be with usual doctor) |
Dressings, Ear syringes, removal of stitches. |
Inappropriate use
We are sure that you will find this a very useful way of booking non-urgent appointments. However, we will monitor the use of this service and if we find that any users are abusing the service, we will revoke their access. This means that you will have to liaise with our reception team to access our services.
We would consider inappropriate use as: sending inappropriate or abusive messages; booking appointments and then not using the booked appointment without cancelling more than 3 times in a year; booking appointments for other family members using your name; consistently booking inappropriate appointments with a doctor.
Repeat Prescriptions
THIS SERVICE IS NOT YET AVAILABLE – PLEASE SEND REPEAT REQUESTS VIA EMAIL TO:
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