Complaints and Suggestions
Violent patients
Confidentiality
Complaints and suggestions:
We very much welcome any suggestions for improvement in our service. If you have a complaint about a specific episode we would like to hear about it. This will be dealt with using the practice complaints procedure. Please contact Barbara Noakes, Practice Manager, in the first instance.
For a full version of our Complaints Procedure please click the link below:
Violent patients:
Violence against staff working in the NHS is a crime. This practice has a zero tolerance policy on violence towards its staff and any incident where staff are abused, threatened or assaulted will result in the patient being reported to the police and no longer eligible to receive medical treatment from this practice.
Confidentiality:
We ask you for information so that you can recieve proper care and treatment.
We keep this information, together with details of your care, because it may be needed if we see you again.
We may use some of this information for other reasons: for example, to help us protect the health of the public generally and to see that the NHS runs efficiently, plans for the future, trains its staff, pays its bills and can account for its actions. Information may also be needed to help educate tomorrow's clinical staff and to carry out medical and other health research for the benefit of everyone.
Sometimes the law requires us to pass on information: for example, to notify a birth.
The NHS Central Register for England & Wales contains basic personal details of all patients registered with a general practitioner. The Register does not contain clinical information.
You have a right of access to your health records.
EVERYONE WORKING FOR THE NHS HAS A LEGAL DUTY TO KEEP INFORMATION ABOUT YOU CONFIDENTIAL.
You may be receiving care from other people as well as the NHS. So that we can all work together for your benefit, we may need to share some information about you.
We only ever use or pass on information about you if people have a genuine need for it, in your and everyone's interests. Whenever we can we shall remove details which identify you. The sharing of some types of very sensitive personal information is strictly controlled by law.
Anyone who recieves information from us is also under a legal duty to keep it confidential.