Appointments
- request an appointment online Monday to Friday. We will respond during opening hours
- use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination
- phone us Monday to Friday on 01865 872448 during opening hours
- visit the surgery and speak with a receptionist, Monday to Friday during opening hours
- evening or weekend appointments are available on request by calling the surgery.
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Non-urgent advice: Emergencies
What is an Emergency?
Whatever the time of day, if you or someone else experiences the symptoms below and you feel it is so serious that it cannot wait, go to the nearest Accident and Emergency Department or call 999.
Symptoms include;
Non-blanching rashes (the glass test)
Possible anaphylactic shock (swelling of mouth and throat)
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
Appointments by phone can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- using our online cancel an appointment form
- phone us
- reply CANCEL to your appointment reminder text message
- If you are late for an appointment you may be asked to re-book.
If you need help now or when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, or by face-to-face
- if you need an interpreter
- if you have any other access or communication needs.
Home visits
If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.
To request a home visit, it’s helpful if you phone the practice before 10:30am.
Help from your pharmacy
Did you know that your local pharmacy can help you with a lot of minor ailments; and a lot of treatments are covered by the Pharmacies.