Order a Repeat Prescription

*** Please see important update about our dispensary here

Patient Access

The easiest way to order a repeat prescription or book an appointment is through Patient Access.

To use this, you will first need to register for online access with Morland House here. This will give you a linkage key that you can use to register for Patient Access below.

If you need help with NHS costs or need to find out if you can get free Prescriptions please click the button below for further information.

When will my Prescription be ready?

Please see turnaround times below. Remember to allow extra time in the lead up to Bank Holiday weekends.

Submit beforeReady by
Monday 12pmThursday AM
Tuesday 12pmFriday AM
Wednesday 12pmMonday AM
Thursday 12pmTuesday AM
Friday 12 pmWednesday AM

Dispensary hours each weekday are 8.00am to 1pm, and 2pm to 6.30pm. Saturday hours are 8am to 10.30am.

Please note that Dispensary is closed on Sundays, Bank Holidays, and on Saturdays when it is a Bank Holiday weekend.

The most efficient method of ordering your repeat medication is via “Patient Access”, as shown above.

For the time being, requests may also be emailed to us.

Paper repeat slips may also be left in the prescription boxes in dispensary and reception waiting areas.

Thank you for supporting your surgery in our efforts to improve drug safety and reduce waste.

Please remember, avoid medicine wastage and order only what you need.

How to order

In person

You can do this by returning the right-hand half of a previous prescription for the required medications. Remember to only tick the boxes for medication that you are running out of. You may also submit a handwritten request.

Please put this repeat prescription request in the box next to the hatch in dispensary, or inside the front door in the main reception area.

By post

You can post your prescription slip or written request to us at the practice. You can include a stamped addressed envelope for return by post if you will not be able to pick up your prescription from the surgery.


Please note for reasons of safety, we are unable to accept repeat prescription requests by telephone.

Patients who live in Great Milton

If you live in Great Milton and are able to get to the Post Office, we have a weekly collection service via ‘The Great Milton Bag’. Request your repeat prescription as you would normally (ideally via Patient Access). Paper slips should be handed in to the Post Office before they close on Saturdays, then your medication will be ready for collection from the Post Office on Thursday morning. Please speak to one of our dispensers for more information.

For further information, please contact the Dispensary

Medication reviews

The doctors at the practice regularly review the medication you are taking. This may involve changes to your tablets, in accordance with current Health Authority policies. Please be reassured that this will not affect your treatment. When you are called in for a medication review it is very important that you attend these appointments, as it keeps you safe whilst taking medication. Note that a medication review may also involve having a blood test – you will be notified if you need one.

Also remember that even though you may be under the care of a hospital team. your GP prescribes your medication and therefore the responsibility is on them to review you appropriately.

Please click on the Patient Information Leaflet below for more information on medication reviews.

Non-Repeat Items (Acute Requests)

Non Repeat Prescriptions known as “Acute” prescriptions are medicines that have been issued by the Doctor but not added to your repeat prescription records. This is normally a new medication issued for a trial period and may require a review visit with your Doctor prior to being added onto your repeat prescription records. Some medications are recorded as acute as they must be closely monitored by the Doctor. You may therefore not always be issued with your requested medication as you may need to consult with your Doctor.

Hospital Requests

When you are discharged from hospital you should normally receive five days’ supply of medication.

On receipt of your medication requirements, which will be issued to you by the hospital, please bring this to the surgery or post via S.A.E. before your supply of medication has run out.

Hospital requests for change of medication will be checked by the GP first, and if necessary your Doctor will issue you with a prescription. The Practice will endeavour to issue you with your prescription on that day, but it cannot be issued until your medical details are checked by the Doctor. Your prescription should normally be ready by 4pm on that day, or you may be advised to attend the next day.